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As everyone may already know on the 5th of January 2018 the card issuer, WaveCrest Holding Ltd taken the step of closing all of its Visa prepaid cards due to a change in operating permissions. Cards like Named and Virtual have been closed and will no longer work.
This issue touched all the services similar to CoinsBank, used to work with WaveCrest Holdings Ltd.
“We regret and understand that the issue brought our customers under the hard circumstances and they faced big problems for the withdrawals. We know that for the major part of our clients CoinsBank’s cards were the main option for payments and cash funding and we realize full responsibility to them, so we will put all efforts on our side to help and support them. While other companies just sending emails, we’re going by another way and prepared the quickest method to obtain some cash for our users by sending them transfers with Western Union for free. Customers with active cards may order withdrawal up to 1000 USD that will be processed by CoinsBank without any fees. We’re asking for little patience as so many users already asked for such transfers.
Also we will refund all the expenses related to the issuance of active plastic cards. All new card orders also have been canceled and orders fees have been returned to Customer’s accounts.
Our platform works in regular mode, all funds deposited to CoinsBank accounts remain safe and untouched and are available by using other payment methods. We’re working hard to make the funds withdrawal possible for users with active cards free of charge and as soon as possible.” – the representative of CoinsBank commented the current situation.
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